Shipping policy

Shipping Policy

Thank you for shopping with thetrendly.shop. We are committed to delivering your order safely and on time.

Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak seasons, sales, or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

  • Metro Cities: 2–5 business days
  • Other Locations: 4–8 business days
  • Remote Areas: 5–10 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.

Shipping Charges

  • Free Shipping on all prepaid orders above ₹499.
  • A shipping fee will be calculated and displayed at checkout for orders below the free shipping threshold.
  • Cash on Delivery (COD), if available, may include an additional handling fee.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS with your tracking number and courier details. You can use the tracking information to monitor your shipment.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If the package cannot be delivered due to an incorrect address, customer unavailability, or refusal to accept the order, it may be returned to us. Additional shipping charges may apply for re-dispatch.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. thetrendly.shop is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Delays

While we strive to deliver all orders within the estimated timeframe, unexpected delays may occur due to weather, transportation issues, government restrictions, or other circumstances beyond our control. We appreciate your patience and understanding.

Damaged or Missing Packages

If your order arrives damaged, incomplete, or appears to have been tampered with, please contact our support team within 48 hours of delivery. Please include your order number and clear photos of the package and products to help us resolve the issue quickly.